The following list of frequently asked questions and their answers are meant to help you gain an overview about the fascinating world of astrology which remains ever so popular in every corner of our planet. It provides you with a glimpse of the various astrological products and astrological services we deliver through online astrology. Do feel free to use our contact page to send in your questions. We will not only answer them but also post them to our list here in our next astrological FAQ update.
Follow these simple steps to add money in your wallet:
The money will be added immediately. So now you can go and request your choice of the astrologer for a personal consultation or you can purchase any product / service from StarsTell website or Application.
After you have successfully recharged your StarsTell wallet, it usually takes upto 5-10 minutes to reflect.
You can once logout and login again to check the balance.
If the recharge is still not reflected then go to “Order History” and check if the transaction was successful.
If in Status Column it is showing success then payment will be updated in the wallet.
If in Status Column it is showing failure then in this case you can reach out to the bank once and confirm about your payment. It will further be updated in 7-14 working days. If the issue still arises then please reach out to our customer support team.
While using wallet of any website we have a major privacy concern.
To resolve the issue on our website, we have safe and secure payment gateways such as RazorPay, CCAvenue etc. that are tried and tested by millions of people and further verified by the Government of India.
So your every payment is processed safely and hassle-free. In case of any issue regarding any transaction, you can reach out to our customer support team who will help you and guide you through it.
However in case of payment through debit/credit cards or any other modes, we never saves any of your details and ensures a transparent transaction.
You must have at least 5 minutes of talk time as per the rate of the astrologer you choose available in your account.
For example, if an astrologer per minute rate is Rs. 30, then you must have a minimum balance of Rs. 150/-.
Once you add money in your wallet, the updated balance is shown in the Wallet Transaction section.
If you are unable to recharge. Please try again. There might be some temporary error or time out at the payment gateway Try with another payment method. Kindly try with another payment method and see if the payment is successful.
On the StarsTell website you are charged on a ‘per minute’ basis.
If the initial recharge is for Rs. 100/-, you will get 10 minutes of consultation with an astrologer whose price is Rs. 10/- per minute. Your duration changes according to the astrologer’s price per minute.
As a responsible team, we try to provide what’s best for you and if at any point in time you aren’t happy with your consultation, our team is there to hear you out!
None of your doubts or issues will be left unanswered. You can reach out directly to the customer support team to explain your issue. They will hear you out and will try to understand your point.
At unfortunate time if there is no consultation available from the astrologer side in your order then our team will verify it and move ahead with a refund after a proper analysis.
To get a refund, the concern should be raised within 24 hours of consultation. Within 24 hours, you can reach out to our customer support team where you will be asked to share your details from your StarsTell account.
With all your due permissions, you call details with the particular astrologer will be accessed and according to your issue, the refund will be initiated accordingly.
Please note that No refund is possible in case of predictions.
We try to Speed up the process of refund as soon as it is approved. It takes 24 hrs to reflect the changes in your wallet.
No! the money from the StarsTell wallet cannot be transferred to your bank account.
It remains in the wallet for a lifetime. You can use it anytime as there is no limit to use it.
if we’re unable to meet your expectations of services, we request you to first reach out to our customer support team where our team is available during office hours to resolve your issues.
They will do their best to resolve the issue during your consultation.
However, if the issue isn’t resolved, they take a step further and initiate an easy refund process.
If at any point in time you need assistance with the transactions or refund our customer support team will be there to help you out!
Please note that No refunds will be made on Predictions.
There is no change in using the service for existing StarsTell customers. You can still use the service in conventional mode i.e. dial +91-85 8800 9900 from your registered mobile number and talk to your astrologer.
However after finishing the minutes we recommend you to register yourself in the website or application and start using services after recharging the wallet.
If you register yourself on the StarsTell website, then you will get following features for using the wallet:
For smooth transition we recommend you to finish your existing balance the conventional way and then move to wallet.
There will not be any change in the delivery of service if you wish to continue in the conventional mode. You still use the service the way you were using till now. However, we recommend you to use the wallet to enjoy the offers which we are providing to wallet users.
You can use this wallet amount for any product / service available in the StarsTell website or Application.
For a limited time period, StarsTell is providing Astrology consultation at Re. 1 to every user who create his/her account in StarsTell and recharges his/her wallet by Re. 1.
In this offer at Re. 1 customer will get a value of Rs. 100 in the wallet and s/he can talk to an astrologer for 5 mins.
Subscriber can avail this offer only once in a lifetime.