Frequently Asked Questions

The following list of frequently asked questions and their answers are meant to help you gain an overview about the fascinating world of astrology which remains ever so popular in every corner of our planet. It provides you with a glimpse of the various astrological products and astrological services we deliver through online astrology. Do feel free to use our contact page to send in your questions. We will not only answer them but also post them to our list here in our next astrological FAQ update.

What exactly is astrology?
Astrology is the science of terrestrial spaces also known as heavenly bodies and their impact on our lives both individually as well as collectively. Astrology is neither a religion nor is it a cult. Some describe astrology as a way of life and our continuing attempt to seek divine guidance for the forces above to ensure a stable and productive lives.
What can astrology do for me?
Wonders. The science and art of astrology can work wonders for you. Had this not been the case, the body of knowledge which supports the discipline would have gone the way of the dinosaurs. Astrology is like a rudder on a ship that monitors the course our lives take. It provides safe and reliable remedies to potentially explosive situations and challenges we face and often predicts these barriers accurately so that we may eventually achieve our milestones with flying colors.
Do planetary factors impact us in any way?
Most definitely. The position of the planets and the stars are known to impact not just our moods but our achievement levels, our decision-making abilities and our overall will power to succeed. If an astrological consultant can help you to lead a fruitful life in tandem with the position of the planets as they relate to you, the number of pitfalls you will experience and the amount of time you will need to make it to the finishing line each time you run the race of life will be reduced drastically. It is for no reason that President Ronald Reagan and his wife First Lady Nancy Reagan used the service of an astrologer every day right from the White House.
How do I select an astrologer from your large team of astrologers?
Although there is no hard and fast rule with respect to how you can choose the right astrologer for your family and yourself, there are a few worthwhile factors to consider which is why we have introduced this list of astrological FAQs. First, review the profiles of the various astrologers we have provided for you on our website. You can take into consideration parameters such as language, the town or city where the astrologer is located, number of years of experience and just about any other detail mentioned in the profile that may touch a cord in you. We should tell you here that all our astrologers hold degrees in astrology from accredited universities and are highly qualified and experienced professionals in their own right. They have been selected carefully keeping in mind StarsTell’s exceptional standards and benchmarks of performance.
How can wearing a gemstone help us?
Gemstones are also called precious stones and semi-precious stones since some gemstones cost less than others. However, their monetary value in no way determines their power or compromises their healing capabilities. Gemstones impact the human body through their radiation powers. They possess the innate ability to ward off the negative impact of the planets on human beings. You must have heard of people experiencing headaches or even falling ill when they remove a gemstone from their body. This isn’t folk lore. Instead, this is genuine reality based on concrete facts and scientifically validated data. Gemstones are an integral part of planetary astrology and serve as antidotes to serious problems that may have a tendency to harm you.
How can I add money in the StarsTell’s wallet? Or How do I recharge my wallet?

Follow these simple steps to add money in your wallet:

  • Step 1: Login to your account.
  • Step 2: Click on the “Wallet Transactions” tab
  • Step 3: Click on the “Recharge Wallet” tab
  • Step 4: Select the amount you like to recharge (Don’t forget to see the offer against each value).
  • Step 5: Check the payment details and click on PAY NOW button. GST of 18% is charged as per government norms for Indian customers on every recharge.
  • Step 6: Choose a method to complete the payment. We have a 100% secure payment gateway.
  • Step 7: Add your details in the payment gateway accordingly and the money will be added.

The money will be added immediately. So now you can go and request your choice of the astrologer for a personal consultation or you can purchase any product / service from StarsTell website or Application.

My money got deducted but why it is not showing in the wallet?

After you have successfully recharged your StarsTell wallet, it usually takes upto 5-10 minutes to reflect.

You can once logout and login again to check the balance. If the recharge is still not reflected then go to “Order History” and check if the transaction was successful. If in Status Column it is showing success then payment will be updated in the wallet.
If in Status Column it is showing failure then in this case you can reach out to the bank once and confirm about your payment. It will further be updated in 7-14 working days. If the issue still arises then please reach out to our customer support team.

Is it safe to enter my payment details on the app? Do you save our payment details on the app?

While using wallet of any website we have a major privacy concern.
To resolve the issue on our website, we have safe and secure payment gateways such as RazorPay, CCAvenue etc. that are tried and tested by millions of people and further verified by the Government of India.
So your every payment is processed safely and hassle-free. In case of any issue regarding any transaction, you can reach out to our customer support team who will help you and guide you through it.
However in case of payment through debit/credit cards or any other modes, we never saves any of your details and ensures a transparent transaction.

What is the minimum recharge to connect with the astrologer?

You must have at least 5 minutes of talk time as per the rate of the astrologer you choose available in your account.
For example, if an astrologer per minute rate is Rs. 30, then you must have a minimum balance of Rs. 150/-.

How do I check the updated balance?

Once you add money in your wallet, the updated balance is shown in the Wallet Transaction section.

What to do if you are unable to recharge?

If you are unable to recharge. Please try again. There might be some temporary error or time out at the payment gateway Try with another payment method. Kindly try with another payment method and see if the payment is successful.

How many minutes will I get with an astrologer after a recharge?

On the StarsTell website you are charged on a ‘per minute’ basis.
If the initial recharge is for Rs. 100/-, you will get 10 minutes of consultation with an astrologer whose price is Rs. 10/- per minute. Your duration changes according to the astrologer’s price per minute.

On what basis can I get a refund?

As a responsible team, we try to provide what’s best for you and if at any point in time you aren’t happy with your consultation, our team is there to hear you out!
None of your doubts or issues will be left unanswered. You can reach out directly to the customer support team to explain your issue. They will hear you out and will try to understand your point.
At unfortunate time if there is no consultation available from the astrologer side in your order then our team will verify it and move ahead with a refund after a proper analysis.
To get a refund, the concern should be raised within 24 hours of consultation. Within 24 hours, you can reach out to our customer support team where you will be asked to share your details from your StarsTell account.
With all your due permissions, you call details with the particular astrologer will be accessed and according to your issue, the refund will be initiated accordingly.
Please note that No refund is possible in case of predictions.

How many days does it take to get my refund?

We try to Speed up the process of refund as soon as it is approved. It takes 24 hrs to reflect the changes in your wallet.

Can I transfer the money to my bank account back from StarsTell wallet?

No! the money from the StarsTell wallet cannot be transferred to your bank account.
It remains in the wallet for a lifetime. You can use it anytime as there is no limit to use it.

I am not satisfied with this astrologer, can I get a refund?

if we’re unable to meet your expectations of services, we request you to first reach out to our customer support team where our team is available during office hours to resolve your issues.
They will do their best to resolve the issue during your consultation.
However, if the issue isn’t resolved, they take a step further and initiate an easy refund process.
If at any point in time you need assistance with the transactions or refund our customer support team will be there to help you out!
Please note that No refunds will be made on Predictions.

I am a regular user of StarsTell and not having a wallet but has minutes balance in my account. Is there any change for me to use the service?

There is no change in using the service for existing StarsTell customers. You can still use the service in conventional mode i.e. dial +91-85 8800 9900 from your registered mobile number and talk to your astrologer.
However after finishing the minutes we recommend you to register yourself in the website or application and start using services after recharging the wallet.

What benefits will I get, if I register myself in the website or Application and start using wallet?

If you register yourself on the StarsTell website, then you will get following features for using the wallet:

  • a. You can recharge your account with small value of as low as Rs. 100/- to talk to an astrologer.
  • b. You will get promotional value against each recharge.
  • c. You will get a panel, where you can check your Order history and Transaction history.
  • d. You don’t have to make outgoing call. Just click on the call button of your preferred astrologer and you will get call from our end within 3 minutes.
  • e. You can use this wallet for making payment of any product/service available in the website.
What will happen to my existing balance if I want to migrate to wallet now?

For smooth transition we recommend you to finish your existing balance the conventional way and then move to wallet.

What if I don’t want to migrate to wallet and want to continue using the service the conventional way?

There will not be any change in the delivery of service if you wish to continue in the conventional mode. You still use the service the way you were using till now. However, we recommend you to use the wallet to enjoy the offers which we are providing to wallet users.

For what all services I can use this wallet amount in the StarsTell website or Application?

You can use this wallet amount for any product / service available in the StarsTell website or Application.

What is Re. 1/- offer?

For a limited time period, StarsTell is providing Astrology consultation at Re. 1 to every user who create his/her account in StarsTell and recharges his/her wallet by Re. 1.
In this offer at Re. 1 customer will get a value of Rs. 100 in the wallet and s/he can talk to an astrologer for 5 mins.
Subscriber can avail this offer only once in a lifetime.

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